# Help

When experiencing issues, you should:

1. Check the [**Help** ](https://docs.zilswap.io/more/help)page to diagnose your error code
2. Read through the [**General FAQs**](https://docs.zilswap.io/more/help/general-faqs) page
3. If you are still unable to find a solution, please reach out to us on our **#tech-support** [**Discord channel**](https://discord.gg/zilswapio).

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**Admins will NEVER send you a direct message.** If anybody approaches you directly on e.g. Telegram pretending to represent customer support, please block and report them as spam.
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**You should NEVER under any circumstance reveal your private key or recovery phrases.** If anyone asks for them, immediately block and report them as spam. 
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